Return Policy
Standard Return Policy
We will accept any New and Unused product for Refund within 30 days from purchase. Original shipping cost will not be refunded. Return cost is paid by the buyer.
We also understand that life happens. In the case where you are not within the 30-Day time frame, please give us the opportunity to provide a solution specifically for you.
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Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. We will most likely request that the damaged product(s) be shipped back to us for verification. Toysion may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Toysion are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
NOTE: Toysion is not responsible for return shipping, nor any fees associated with return shipping.
Defective Merchandise Return Policy
If you receive an item that is defective please contact Customer Service immediately by phone, email, or Live Chat. We guarantee parts will be new and functional upon arrival, but we cannot provide any warranty service after usage. We will arrange a return for the defective merchandise.
NOTE: We reserve the right to refuse any merchandise that is found to be free of defects.
Terms & Conditions
- Toysion services international and domestic customers.
- Do not accept returns of products containing fuel, lithium polymer batteries or other hazardous materials.
- All items should be packed to assure no damage is incurred during shipping. Toysion is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by Toysion (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
- Replacement decisions are at the sole discretion of Toysion.
- When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.
Additional Notes
- If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus the original shipping charge and the return shipping charge associated with your package. We receive the return shipping charge from the carrier once the package has been returned to us.
- For packages that arrived damaged, Toysion may require photos of the package (and parts) for inspection purposes. These pictures will help expedite our internal process and provide a faster resolution.
- Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchandise; Toysion lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it’s applied, please call Customer Service; we will be glad to help!