Contact Us

View our frequently asked questions below, give us a call at 240-918-3928 or email us by CLICKING HERE.

Shipping & Order Fulfillment

Carriers do not always scan packages when picking up from our warehouses. If more than 24 hours have passed since your order was marked as shipped, the package is in the hands of the carrier.
We have noticed that some carriers are prematurely marking packages delivered, the good news is that they are almost always dropped off within 2 business days after they are marked delivered.
When the item is on out of stock, you can simply add your name and email address to the "Notify me when available" form and click subscribe now. We will notify you through email when the item is back in stock.
Domestic:

We ship same day for orders placed by 2 P.M. EST M-F. Most items are delivered between 2-6 days depending on which shipping method you choose when you checkout.


International:

We use USPS First Class International Package and USPS Priority Mail International to ship goods internationally. USPS delivers international orders to the buyer's country, where they are then forwarded to the local post office for delivery.

The length of international shipment varies based on the destination country and the speed of customs processing. Under typical circumstances, shipping periods range from 2 to 6 weeks; however, regional disruptions caused by inclement weather, holidays, labor disputes, and seasonal loads may prolong this time.


You can cancel your order by going into your account and clicking on the order
button. There, you would see the option to cancel your order. You can also click on the
link below to go straight to your orders:
https://toysion.com/my-account/orders/
Item will not be reserved or held. If you are a local and want to do store pick up. You can order an item from our site and we will hold on to it for you until you come pick it up.

Account Info

Many account related questions can be answered by simply logging into your account
and browsing the dashboard. If you still need help, you can contact us through the
form below and we will respond within 48 hours.
Here is the link to access your account:
https://toysion.com/my-account/ 
You can reset your password with the following link:

https://toysion.com/my-account/edit-account/
Click the link below and enter the email address associated with the order you made.
We will email you a link to make a password and this will set you up with an account
that allows you to view your order information.
https://toysion.com/my-account/
Unfortunately, we do not offer an option to merge accounts.

Payment & Refunds

Customers are responsible for all customs fees and duties for orders shipping outside of the USA. Some countries allow for pre-payment of customs fees through VAT on the purchase invoice. We recommend contacting your local postal authority for any further customs or duties inquiries.
We use industry recognized software to accurately determine if state taxes must be collected and paid. If you don't live in the state of Maryland, we usually don't charge you sales tax.
The billing address of your card must match what the card issuer has on file. Please contact your card issuer to confirm the information is correct and then try to place your order again.
A failed refund means the card issuer has refused the transaction. Please contact the card issuer and clear the transaction, then reach out to customer service to retry the refund. We are unable to refund to a payment method that was not used to make the purchase.
Contact our customer service team with your tax exemption documentation; to speed up the process, please make an account if you have not already done so.

Product Support & Returns

You can use the search bar on our webpage to enter the name of your vehicle and find parts related to it, or by simply browsing the menu bar.

You can also check the description section of an item to see if fits your vehicle.
Our new parts are removed from new models and will come enclosed in our OEM packaging. Because some parts may be removed from new assembled models, minor markings or factory filled fluids may be present.

Parts are new but may in some cases show marks from the original assembly process or may be soiled with grease or residual thread locking compound. All parts are from the original manufacturer and have not be modified in any way. All we do is take the models apart and bag the parts.
You can return an item by going into your account and clicking on the order button. There, you would see the option to return an item. You can also click on the link below to go straight to your orders:
https://toysion.com/my-account/orders/
You can return an item by going into your account and clicking on the order button. There, you would see the option to return an item. You can also click on the link below to go straight to your orders:
https://toysion.com/return-policy/
Our web store is open for business 24 hours a day to take orders. You can also contact us directly as detailed below.
Please enable JavaScript in your browser to complete this form.
Reason for your contact:

Rockville Distribution Center 

12522 Veirs Mill RD, 

Rockville, Maryland, 20853, USA

Office Hours: 7AM – 4PM Mon – Sun 

 

Customer Support: 

240-918-3928

Phone Hours: 7AM – 4PM EST Mon – Sun