Since our ultimate goal is to ship out customers’ orders as quickly as possible, there is only a small window of time when your order can be canceled. To view your orders that can be canceled, just log into your account. Once you are logged in, click on the dashboard tab, and under the section titled My Orders click on View the orders and any orders that you may cancel will have the option button to cancel. Simply choose to view the order you wish to cancel and then you may click the Cancel Order button. Clicking the Cancel Order button will immediately cancel that order, and issue you a full refund.
Any payment for your order will be refunded to your original payment method. If you paid with a credit card, your credit card will be issued a refund (or the transaction will be voided if you cancel your order the same day it was placed). If you pay through Paypal, your Paypal account will be refunded. If you paid with a store credit, your store credit account will be refunded. If you paid with a combination of a store credit and another payment method, the store credit and the other payment method will be refunded the amount that was used for each.
Important: Please keep in mind that if you cancel an order you have paid for with a credit card, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control. So, if you place a large order that will be close to your credit card limit and then cancel it, you may not be able to place a new order until those funds have been released by your bank or credit card issuer. We recommend in these instances that you contact your bank or credit card issuer to request they ‘release’ the hold that was placed on those funds so that you can use your card again without delay.
How do I make changes to my order?
The easiest way to make changes to your order is to cancel it online (see instructions above) and place a new order. Please do not send us a request through email for your order to be canceled, as it can take anywhere from 24-48 hours before emails are responded to and your order will most likely will have already been processed. If you have checked out as a guest, you can contact us.
Wish List FAQ
The Wish List is designed to work similarly to your regular shopping cart. When you find an item you are interested in but are not yet ready to purchase, click on the ‘Wish List’ button instead of the ‘Buy Now’ button. This will add the item to your wish list, which you can edit and modify as you please using the ‘Wish List’ link. Initially, you will have one wish list, called ‘Default’. However you can create additional ones as you choose, and rename them as you like. New wish lists (including the default one) are initially set as private, meaning only you can see them. We respect your privacy and won’t share a wish list without your consent, so by default we assume you just want to use your wish lists to manage things you want to get for yourself.
Once you have items in your shopping cart or your wish list, you can quickly and easily move items from one place to the other. If you have added an item to your shopping cart, and you wish to move it to your wish list, click the ‘Save For Later’ button to the left of the item in your shopping cart, and the item will be removed from your shopping cart and added to your default wish list. You can also move items between wish lists (assuming you have created additional ones) by clicking the ‘move’ button on the wish list page, or by dragging and dropping the items between wish lists.
When you have a list of items in your wish list that you wish to purchase, log into your account and browse to your wish list. From the list of items in your wish list, you can select each item for purchase by using the ‘Buy Now’ button next to each line item. This will add the items to your shopping cart, ready for purchase. Note that items are NOT removed from your wish list immediately. They will be removed from your wish list when you actually purchase them, unless you delete them yourself.
